Frequently Asked Questions
We are often booked months ahead of time, so the sooner you reserve your place on our calendar, the better. We require a minimum of 2-3 week notice. Please contact us to discuss our availability.
We require a 50% deposit for orders $1,000 and over to secure the order and the balance due 7 days prior to pick up (14 days for weddings). For orders under $1,000 or less than 30 days, we require full payment at the time of the order. Deposits are non-refundable. Orders canceled in writing before 14 days prior to pick up will be given a 25% refund, after that refunds are unavailable. Orders not paid when balances are due will be canceled and deposits will be non-refundable. Orders/Inquiries are not secured without payment.
We accept Cash, Check, Visa/Mastercard/Amex. If paying by credit card a 3.5% convenience fee will be added.
To place your order please email us at melissa@melissassimplysweet.com or call us at 804-869-7464. We look forward to hearing from you.
Yes! Certain items are available to be shipped. However due to the pandemic and shipping delays, we are not responsible for delay in deliveries by shipping companies. We would be happy to discuss shipping options.
This is a home-based bakery with a separate commercial baking kitchen that is Virginia State Inspected, Licensed and Insured.
Yes! The bakery is now only offering NUT FREE sweets! We have Gluten Free options and we are expanding our GF section to include Grain Free and Soy Free as well. We do not offer any Dairy Free or Vegan sweets.
Since we are a custom bake shop all items are made to order to offer our customers the highest quality baked goods.
We are always up for a challenge and new ideas, you think of it and we will make it!
Yes! Depending on availability we are happy to delivery your sweets. Wedding cakes and dessert bars delivery/set-ups all range in price based on the items and distance. We are happy to provide a quote anytime!
Yes! Cake tastings are available for weddings or large celebrations. Tastings are by appointment only and cost $65. You will preselect 4 cake flavors and 4 icing flavors to sample during your appointment & consultation. Currently due to COVID tastings will be held off-site.